Privacy Policy

Effective Date: 1st November 2025
Last Updated: 1st November 2025

1. Introduction

Welcome to Setanta Safety & Training (“we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR) and Irish Data Protection Acts.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a booking, or use any of our services. By using our website or providing your information, you agree to the practices described in this policy.

2. Who We Are

Setanta Safety & Training
Waterford, Ireland
Email: info@setantasafetywaterford.ie
Phone: 353 86 268 3481
Website: setantasafetywaterford.ie

We provide professional safety training and consultancy services, including Safe Pass, Manual Handling, and workplace safety courses.

3. Information We Collect

We collect personal information that helps us provide and improve our services. This includes:

a. Information You Provide Directly

When you fill out a form, make a booking, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Company Name (if applicable)
  • Billing and Payment Details
  • Course or Service Preferences
  • Any messages or additional information you submit

b. Information Collected Automatically

When you visit our website, we may collect:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Pages Visited and Time Spent on the Site
  • Cookies and Usage Data

This helps us improve website performance, analyse visitor trends, and enhance user experience.

4. How We Use Your Information

We use your data for the following purposes:

  • To process bookings and payments
  • To communicate with you about courses, schedules, and updates
  • To provide invoices, certificates, and course documentation
  • To respond to enquiries and provide customer support
  • To maintain legal and regulatory compliance
  • To improve our website and services
  • To send relevant offers, updates, or newsletters (only if you consent)

5. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Contractual Necessity: To fulfil our obligations when you book a course or consultancy service.
  • Legal Obligation: To comply with Irish health and safety training record requirements.
  • Legitimate Interests: To manage and grow our business responsibly.
  • Consent: When you subscribe to marketing or optional communications.

6. How We Store and Protect Your Data

We store personal data securely using encrypted systems and access controls. Your data is only accessible to authorised personnel who require it for legitimate business purposes.

We implement security measures such as:

  • SSL encryption on our website
  • Secure payment processing through trusted providers
  • Regular data protection reviews and staff training

We retain your information only as long as necessary for legal, operational, or training certification requirements.

7. Sharing Your Information

We do not sell or rent your personal information. We may share limited data only with:

  • Payment Processors (for secure transactions)
  • Training Authorities or Certification Bodies (for issuing certificates)
  • Service Providers (for hosting, email, or IT support under strict confidentiality agreements)
  • Legal or Regulatory Bodies (when required by law)

8. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyse traffic. Cookies help remember your preferences and enhance site performance.

You can control cookie settings through your browser. For more information, visit www.aboutcookies.org.

9. Your Data Protection Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (where legally permitted)
  • Object to or restrict certain data processing
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format

To exercise these rights, contact us at info@setantasafetywaterford.ie. We will respond within 30 days in line with GDPR requirements.

10. Marketing Communications

We may send updates or promotional information about our courses and services only if you’ve opted in. You can unsubscribe anytime by clicking the link in our emails or contacting us directly.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies before providing any personal data.

12. Data Retention

We retain your data for as long as necessary to:

  • Deliver our services
  • Maintain certification and safety training records
  • Comply with legal obligations (typically 5–7 years for training and financial records)

After this period, your data will be securely deleted or anonymised.

13. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.”

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Setanta Safety & Training
📍 Waterford, Ireland
📧 info@setantasafetywaterford.ie
📞 353 86 268 3481